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Plugging Instructions (Must plug first):
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Personality
Puts in my best for everything
Serious
Hobbies
Watch TV
Slack
Sleep
Loves
Dramas and variety shows esp. Korean ones
Korea
Lee Seung Gi
Dong Bang Shin Ki esp. Changmin and Yunho
Enjoys
Music
Learning Korean
Reading
Lame jokes
Helping others
Volunteering
Comedies
Likes
Sincere people
Peace
Balance
Indoors
Being in the limelight :P
Dislikes
Back-stabbers
Hypocrites
Cowards
Nonsense
Illogical People
Window Shopping
...Experience Reality... updated on 6th August 2009. ♥
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{ Saturday, July 02, 2005 } 7:15 PM
Service Attitudes
Well, well guys. If you all didn't already know, I actually live in a 5-room HDB flat which is just in front of a 24-hour coffeeshop. Yeah, it's all very convenient if you were hungry and you can grab a bite by just walkin a few steps.
However, though eating is supposed to cheer me up, it creates unnecessay troubles for me as well.
Tonight... at around 11 pm... I went to have my dinenr (yes, dinner, not supper) with my family, This was because we waited for my father to come back home from work (ok, that is not the point, neither was I eating dinner so late the point, not even what I had the point.).
Happily, I went to the fried chicken stall, and requested for a Happiness Plate (remember, happiness plate) which had 2 fried chicken parts as the main componet. Howver, when I requested the chicken parts be changed to breast meat (cos it had more meat...) the boss told me it was out of stock and that I have to come earlier next time. So I was like, okay, nevermind about the change, and headed off towards another stall for another dish.
However, after all my family members had their food delievered, I was starting to wonder why hasn't mine arrived. So when they were halfway through theirs, I got up and asked the boss what had happened.
"Uncle ah, when is my food going to come?" "Erm, I thought you didn't want it already. I asked you if you wanted it or not but you didn't reply me." "Erm, but I still want it..." and I walked back to my seat.
So after my family members had theirs finished, I just started removing the cutlery from the tissue paper. In the end, they had to wait for me to finish eating.
Look, there are lots of problems that arised from service attitudes.
First of all, I would like to point out that it was my fault for not asking why hadn't my food arrive way before my family members had finished half of their food, and that I had to make them wait for me.
But, I lost most of my appetite for fried chicken. All these waiting and misunderstandings, and my pissed off reason and loss of appetite can be saved if the stupid boss had taken the initiative to:
1) Ask if I still wanted the order after he told me that he couldn't change my order for me.
2) If he couldn't hear me, nor understand if I still wanted the order, although it seems on the surface that I HAD IGNORED HIM (which, i didn't), can't he like, just confirm with me by asking another time???
3) If he couldn't change my order for me, can't he just apologise and feel apologetic? This bastard had the guts not to apologise, and made it sound like as if it was my fault for coming late for dinner, and he still had the cheek to use a tone that said, "you are at fault because you came down too late for dinner". What the H*LL man.
4) When I asked if my order was ready (which apparently wasn't, cos it wasnt counted as one to tt bastard at all), he had the tiger guts to say in a very "zhuai" (a.k.a. non-chalant, bo chap, wadeva word that can be used to describe proud, or more than just proud. self-pleased, I would say) tone and bullshit manner that blamed me for IGNORING him, as if it was the hellish fault of mine, which I can swear I didn't hear him, because I think he can't be bothered to do my business, as if he had too many business and that mine didn't matter. What the ****. Can't he ask another time? Is it too demanding for him to open his mouth and say a few words? What did he think he was? That each word cost a million bucks? Yeah, a million bucks! My foot! More of paper money.
5) He had this I-deserve-to-be-beaten a.k.a. I-would-just-wish-that-you-would-hit-me-cos-I-haf-this-****ing-proud-look-on-my-face face. If I hadn't been taught and trying very hard to be educated, elegant, forgiving, big-hearted, civilised and nice, I would have used the hot oil for frying chickens on his face. Since it was pock-marked anyway.
Look guys, here is a very huge problem. Service attitudes are damn poor. How can a bastard-boss put up such a stuck up face? How can he make the whole thing sound like my fault? Why did he not feel apologetic? Why did he not say sorry? How dare he act and really be as if he couldn't give a hoot?
Of course, I can't say anything but to agree that in coffeeshops you can't expect everyone to await on you as if you were an Empress. And that they would ever have service standards as high as those supposedly high class restaurants and shopping centres (cos they arent v high class anyway, service still sucks, dun kn y still need 10 percent service charge).
But, won't it be a lot better if you had done things that way? Didn't the government keep emphasizing on putting on a customer-is-always-right-and-needs-to-be-respected-and-be-the-first-priority attitude? If our service standrads are so damn low, then please, do not expect tourists to come into Singapore. They can't stand this, man. They would be so darn tired that they sat down to have a meal and here you are giving them the Look. How would they form a nice impression of SG? Yes, trees and grasses are nice, but would they care? Have you seen them recalling and telling stories of the trees in SG? Like, oh, this tree that I saw along a place, Changi Road if I am not wrong, is so nice looking. And look at the grass in Woodlands BLK 364! So green! My foot.
If the goverment realises something, it would be that SG people have absolute little manners at all. What tourists remember are the interpersonal experiences, not much of Sentosa and the Casinos. Nor Zoo, nor Bird Park, nor Botanical Gardens. You cannot prevent the tourists from interacting with SG people. And since you encourage (sort of) our original culture of coffeeshops and neighbourhood or whatever hell, everything is down the drain if they met people like that ill-mannered bastard.
Look, Sg Govt. Give up hope. SG people will never be civilised enough that even just qualifies for satisfactory. Work on the people first before you work on the tourist attractions. Especally so with the opening of the Casino. Service attitudes need to be changed. Which I think, the SG Govt already gave up hope. Wahaha, hopeless cases. Hopeless nation. One people, one nation. Wahahahaha.
...Experience Reality...
chitter-chatter like monkeys
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Food!!! Yum!
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{ Saturday, July 02, 2005 } 7:15 PM
Service Attitudes 
Huimin @ 
